Own the problem

We had bad weather recently and my new roof leaked!

I called the roofer and he came back to fix it.

Unfortunately, it still leaked.

I called him again and he came back.

This time he sorted the problem.

No excuses, no fuss. He owned it.

It wasn’t an ideal situation but it helped that he owned the problem and stuck at it until it was sorted.

Problems come up all the time in business but owning issues and resolving them can still result in a positive customer experience.